Refund policy

Wonderheart Crew™ Return & Refund Policy

Each of our print-on-demand items is made especially for you after your order is placed. For this reason, we do not accept returns or exchanges for a change of mind, personal preference, or an incorrect size or colour selected when ordering.

Please review the product description, size chart, colour, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, torn, defective, incorrectly printed, or different from what you ordered, please contact us through our website’s contact page as soon as possible so we can make it right.

Please include:

• Your order number.

• A description of the issue.

• Clear photos showing the item and the damage or defect.

• Photos of the packaging if it was damaged during delivery.

Once we review and confirm the issue, we will arrange a replacement at no additional cost or a refund, as appropriate. You will not be responsible for shipping costs associated with resolving a confirmed defect, delivery damage, or fulfilment error.

Please keep the item and packaging until we provide instructions. Do not send an item back without contacting us first.

Damage caused by normal wear, misuse, or failure to follow the care instructions is not covered by this policy.

Refunds

Approved refunds will be issued to your original payment method. Your bank or payment provider may require additional time to process and display the refund.

Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws. Where the law requires a return, refund, cancellation, or other remedy, we will honour those requirements.